Effective Date: October 10, 2023
To be eligible for a refund, you must submit your request within 30 days from the date of purchase. Only purchases made directly through DRALITHEN's official website are eligible for refunds.
Customization services, gift cards, and downloadable software products are non-refundable. Please ensure you review your order carefully before finalizing your purchase.
To initiate a refund, please contact our customer service team at [email protected]. Include your order number and reason for the refund request. Our team will review your submission and respond within 5 business days.
Approved refunds will be processed within 10 business days. The refund will be issued to the original payment method used during the purchase.
DRALITHEN reserves the right to amend this Refund Terms policy at any time. Customers will be notified of significant changes via email or through a notice on our website.
For further inquiries regarding our refund process, please reach out to our customer service team via email at [email protected] or call us at (555) 012-3456 from Monday to Friday, 9 AM to 5 PM EST.